Liability claims against Apollo Solutions Ltd, which relate to material or immaterial damage caused by the use or non-use of the information provided or by the use of incorrect and incomplete information, are fundamentally excluded, provided that Apollo Solutions Ltd is on the side there is no demonstrably willful or grossly negligent fault.Īll offers are non-binding. The operators of the linked pages are solely responsible for their content. Mauritius, being an off-shore financial hub, is a leader in data protection and IT security.Įxcellent Outsourcing Call Center in Mauritiusĭespite careful content control, we assume no liability for the content of external links. In addition, we are certified (and audited) through the Mauritius Data Protection Act. PCI CERTIFIED CENTERĭata and IT security in today’s world is paramount. Our solutions development process is not only utilized in creating each customer’s unique customer care solution, but in also cultivating its growth dynamically as we grow together over time.Įach of our customers has a dedicated account manager who works directly with your team daily, not only managing the tactical components of your account but always looking to the horizon to meet your strategic needs and goals. What matters is how well you do it and why! COLLABORATIVE APPROACH Today – in customer management services, it doesn’t matter where you are. We provide support across all channels to five continents: North America, South America, Europe, Asia and Africa. Servicing clients from North America to Europe to Australia, they have spearheaded our growth and success in markets across the globe. Our leadership team has been working together at Apollo blake since our opening. Our executive team, from North America, possesses over 40 years of industry experience – and they remain involved and connected with you! Partnered with several other customer care operations in the United States and Europe, offering these locations where your solutions require domestic presence. We pride ourselves on our ability to recruit, motivate and retain the right people to help grow your business – our attendance and retention rates are at 5% or less! #MAURITIUS, USA & EUROPE They are also trained to recognize and act on revenue generation opportunities in customer interactions, based on an understanding of the customers’ potential needs. Our culturally aligned, multilingual agents (English, French and several other European languages) are uniquely focused on making it as easy and as enjoyable as possible for your customers to do business with you.

We continually provide input and ideas over a varying array of subject to assist each client and their business, whether it be: technology, marketing, systems, service support, sales, etc. Our Expertise >Providing you comfort and peace of mindīecause of our breadth of knowledge across many industries, we shatter the box when it comes to thinking! English Customer Service Representative.

Upload Your Own Content: Create Call Center Skills Assessment Tests using your own content and questions and use eSkill Author to customize them. Situational Judgement Tests (SJT): Assess candidates’ Job Fit for a position and determine whether they will succeed in your corporate culture using Customer Service, Sales, Remote Leadership and Change Management SJTs. We can also create custom simulations on request. Simulations: Determine if candidates can do a job by asking them to complete realistic simulations such as Multitasking, Chat, Word and Excel. Quickly customize tests of any length and combination of subjects.Ĭustomize From Over 800 Modular Subjects: Generate a multi-subject test in seconds by hand-picking your favorite topics and questions from subjects such as Attention to Detail, Multitasking Simulation, Email Etiquette, Computer Proficiency, and Internet Speed Test. Standard Subject-Based Tests: Includes tests that cover MS Office Simulations, Typing and Data Entry Skills, Inbound Call Center Simulation Skills, Customer Service Skills.

Standard Job-Based Tests: Includes standard tests for jobs like Call Center Manager, Call Center Operator, Customer Service Representative, Client Services Analyst, Help Desk Specialist, IT Systems Support Analyst, and Desktop Support Specialist.

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